The User Experience: A Vera&John Casino Review

Vera&John Casino was launched in 2011 and has since built an enviable reputation among the UK online gaming community. New players are continuously recruited and existing members keep coming back thanks to a massive choice of games playable in a welcoming, user-friendly environment. Read this Vera&John casino review to learn further details about the gaming catalogue as well as the available software, payouts, mobile play and customer support service, plus a unique way the casino guarantees minimum daily and monthly wins.

Our Rating of Vera&John Casino
Overview - One Click to Your Topic
Games 1,400
Jackpots 50
RTP 96.73%
Customer Support Live Chat 09.00 – 00.00, Email English
Top Software Provider Scientific Games
Fairness Ensured By eCOGRA
Player Protection GamCare, Gambling Therapy
Gambling Licence UKGC Licence 47521
Welcome Bonus 100 Spins
Play Here Play!
Website www.verajohn.com
Overall Rating 5 / 5
Ranking by Category
Scientific Games Casinos Amongst the Best SG Casinos
PayPal Casinos One of the Best PayPal Casinos
Full T&Cs apply. First time depositors residing within the UK only. 100 Bonus Spins on Book of Dead for min deposit £10. Bonus Spins bet size £0.10/spin. Bonus Spins available 48 hrs after being claimed. Winnings paid in cash. Full T&Cs apply.

My detailed review contains all the information a player should need to make a decision, but if you find this simple overview of the casino’s offering to be convincing enough, click on the bonus button above and head straight to Vera&John’s. Otherwise, read on to find out more about the software, RTPs and security features of the website.

Vera&John Casino Games Catalogue

Often in life one has to compromise, and when talking about online casino games, sometimes we have to choose between quantity and quality. Not at Vera&John’s, though. This unique gaming site has found a way to offer both and at the same time making the experience of finding and playing games of your choice as convenient and satisfying as can be.

Gaming Venue for Fans of Slots and Live Games

I’m usually happy to see an online casino with 500+ games, so imagine my excitement when I stumbled upon one offering a choice of 1,400 casino games. That’s how many Vera&John have managed to collect and, thankfully, made them easy to roam through with the inclusion of multiple filtering options. There are close to 1,200 video slots and 40 classic ones, with the list of greatest hits including Immortal Romance, Big Bad Wolf, Gemix, Vikings Go Wild, Gonzo’s Quest, Taco Brothers and numerous other bestsellers. Nostalgics looking after traditional fruities get to play Jackpot Jester 50,000, Lucky 8 Line, Mega Joker, Cash Splash and the likes. There are 50 slots and table games with progressive jackpots, with those willing to pay the most grouped in a category labelled “life changers”. That’s where you’ll find the coveted Mega Moolah, currently displaying jackpot value of over £10 million, Mega Fortune coming close to £4 million, and 5-reel Major Millions with more than £1 million waiting to be claimed by one lucky bugger.

The Most Popular Games at Vera&John Casino
Slots (806) Roulette (36) Blackjack (69) Table Games (58) Video Poker (4)
Mega Fortune 3 Wheel Roulette Deal or No Deal Blackjack Texas Hold’em Poker Jacks Or Better
Immortal Romance Double Spin Bonus Roulette Sonya Blackjack Caribbean Poker Deuces Wild
Gonzo’s Quest Key Bet Roulette Double Exposure Blackjack Triple Edge Poker Joker Poker
Big Bad Wolf European Roulette Red Tiger Blackjack Pro Baccarat Pro Jackpot Poker
Cleopatra Premium Roulette Pro Live Blackjack Live Casino Hold’em
Dragon Sisters French La Partage Red Tiger Blackjack Red Dog

Clearly, fans of slots will have a tough job finding anything missing, but what about the others? If you’re into table games, you’ll have 160+ options to choose from, though most of them are found in the live dealer casino suite. The collection of RTG roulette games includes the usual European, French and American variants, but also Key Bet and Monopoly roulette with a twist. Blackjack enthusiasts can enjoy standard variants produced by various developers as well as Deal Or No Deal and the unique 3D Sonya Blackjack from Yggdrasil. Poker fans get to play Pai Gow, Triple Edge, Ride’m, Oasis, Caribbean, Casino Hold’em and Texas Hold’em. There’s additionally a choice of 40 scratch cards, including Medusa, Home and Away, A Dragon’s Story and Gorilla Go Wild. The only people that may find Vera&John’s portfolio lacking are those looking for video poker and arcade games; they’ll find only a few of the first and none of the latter.

Three Live Casinos in One

Vera&John’s live casino consists of three virtual casinos named – Paris (populated by Evolution Gaming tables), Singapore(stocked by Ho Gaming), and NetEnt’s Casino Cosmopolitan. You’ll find a total of 103 tables hosted by real dealers willing to chat and supervised by senior personnel, just like in a land-based gambling venue. Evolution alone powers more than 70 tables playing live roulette, live blackjack, numerous baccarat variants including Punto Banco and Dragon Tiger, three live poker games and Dream Catcher. The other two developers contribute with their own roulette, blackjack and baccarat games, and Ho Gaming additional treats us to live Sic Bo.

Take Vera&John Wherever You Go

If you try to visit Vera&John on your mobile device, you will be automatically redirected to the casino’s mobile optimised site. Users of iPhones and iPads can alternatively download its mobile app via the App Store, and players using Android smartphones and tablets can open casino website in their browser, click the Add to Home button in the address bar, and then click Add to Home Screen banner that appears. The good news is that even with the expected shrinking of the portfolio, mobile players get to access about 750 games while away from their desktop computers. What’s more, it’s just as easy to find those matching your preferences as it is in the desktop version.

Wide Bet Range Makes Games Accessible to All

Like many of its competitors, Vera&John Casino tries to make its games as widely accessible as possible by offering low, medium and high limits within each category, both RNG games and those playing live. When it comes to slots, one can play Dead Or Alive and Reel Steal for only 9p a pop, and Ooh Aah Dracula, Jackpot 6000, Starburst, Joker Pro and a good number of other titles with a bet per spin of only 10p. High-rollers are offered to launch Ooh Aah Dracula, Rainbow Riches Pick ‘n’ Mix, 7’s To Burn and Monopoly On The Money, each of which allows maximum wagers of £500 per round.

Roulette fans get to play both RNG and live versions of the table favourite with as little as 10p, though when betting against the computer they’ll be able to wager a maximum of £5,000 and while playing live as much as £75,000. RNG blackjack requires an investment of £1-£3,000 and those hosted by live dealers a minimum of 50p and up to £10,000. Betting limits for baccarat are £1-£1,000 and £1-£15,000 for RNG and live tables respectively, while those for poker range between 10p and £1,000 (RNG) or 50p and £5,000 (live). As you can see, no matter which game type you choose to play, there will be a variant with limits that fit your budget perfectly.

Vera&John Casino RTPs and Payout Rates

Inexperienced players may not be aware of the availability of an important piece of information called the theoretical return to player rate or RTP. While no one can guarantee they’ll win or lose, regardless of strategies used, there is an indicator of how much the chosen game should pay over a longer period of time (or rather numerous rounds played). Return to player is expressed as a percentage which is almost always below 100%. Yes, that means that in the long run, the house wins and players lose. But if you were to examine the general loss created by users, you’d see some still create a profit, and the higher the game’s RTP, the more money you’re expected to generates the result of your wagers.

Video slot with an RTP of 97% pays £97 on £100 wagered, while one with 89% delivers a return of only £89 for the same investment. You’re welcome to choose the latter if there is a good reason, such as a chance to win a massive progressive jackpot, but you should be aware of the RTP you’re dealing with. The best place to look for it is within the game’s paytable or detailed rules usually hiding behind a question mark icon.

Payout Rates of the Different Casino Games
  • .
  • Classic Slots 89.63 - 98.90%
  • Video Slots 88.00 - 99.00%
  • Roulette 94.74 - 97.30%
  • Blackjack 98.89 - 99.60%
  • Table games 96.49 - 99.37%
  • Video Poker* 00.00 - 00.00%
  • Scratch Cards 85.40 - 95.50%
  • Arcade Games 95.00 - 95.00%
  • ..
  • .....
  • Return to Player(%)

* No video poker available.

Since slot RTPs average between 95% and 96%, all those with RTPS above 96% are considered to be high return games. Nemo’s Voyage is willing to give back between 95.01% and 99.00% of wagers placed, Jackpot 6000 between 95.00%-98.90%, and by activating Big Bet game in Ooh Aah Dracula slot, you’ll get to enjoy returns as high as 99.00%. Progressive titles often feature small return percentages as one might experience while spinning the reels of Mega Moolah Isis (RTP 88.00%) and 5-reel Major Millions (89.41%). As far as Roulette games go, you’ll find the usual 97.30% RTP with European variants and low 94.74% with American double-zero games.

Online blackjack usually comes with an average RTP of 99.50% and Vera&John offers several variants with a higher return, namely Pontoon Pro (RTP 99.66%), Relax Blackjack (99.60%), Single Deck Blackjack Pro (99.59%), Sonya Blackjack (99.54%), Original Blackjack (99.54%), Blackjack Pro (99.53%) and American Blackjack (99.52%). If you’re a poker fan, consider playing Texas Hold’em Pro with an RTP of 99.37% and exercise some caution while betting on Caribbean Pro (97.42%). Most scratch cards feature RTPs over 95%, though some can go significantly lower; in 7 Piggies, for example, RTP ranges between 85.40% and 94.89%.

User-Friendly Multi-Provider Site

Vera&John Casino features a rather simple website painted in sky blue and using pink details. Rather than try to amaze players with creative visuals and animations, the operator has prioritised user-friendliness and speed. The top menu contains tabs linking to the casino’s games portfolio and its list of special deals, with the first offering quick access to main categories – jackpots, slots, live casino and table games.

Scrolling down reveals the second menu which leads to generously populated About Us section, offers general information about specific game rules, payment methods and several other subjects, links to T&C, promotional rules, privacy policy and responsible gaming section, and provides access to FAQ list and contact options. Finding information is dead easy, and what’s equally pleasing is that the software loads exceptionally fast even if your internet connection is not as fast as you’d like. Unlike gaming sites which claim to put the customer first but make us struggle to navigate their websites, Vera&John truly delivers.

Software Provider(s) Scientific Games
Website www.scientificgames.com
Game Developer(s) Microgaming, NetEnt, BetSoft, Play ‘n GO, Yggdrasil, Big Time Gaming, Lightning Box, Quickspin, Blueprint Gaming, iSoftBet, 2by2Gaming, Amaya, Leander, Eyecon, Core Gaming, Pragmatic Play, Realistic Games, Ainsworth, Push Gaming, Red Tiger, Gamevy, Relax Gaming, Oryx Gaming, Cadillac Jack, Betdigital, Games Lab, Side City Studios, Sunfox, Gamomat, Kalamba Games, Ho Gaming, Evolution Gaming
Languages English, German, Spanish, Portuguese, Swedish, Norwegian, Finnish, Japanese
Download-Size Not Available
Hardware Requirements Not Available
Software Requirements Not Available
Instant Play Requirements Flash enabled

Games can be found not only using the usual category tabs (including one for classic slots which is so often missing), but also with the help of unique labels such as “provider of the month”, “waiting to drop”, “hot wins” and “life changers”. One can also display only those supplied by their favourite developer. Impressive! A good portion of the library is stocked by Scientific Games and their numerous brands, such as Bally, Barcrest, Shuffle Master and WMS. In 2018, SG has finalised the acquisition of NYX and is now the proud of owner of its multi-brand portfolio. This provider alone would be able to guarantee hours and days of fun with its diverse offering of game types and mechanisms, but Vera&John did not go for an easy win. The team has sourced products from 30+ other software developers and made them all available instantly online, meaning there’s no need for software download and installation.

It may not be love at first sight, but it won’t take long for Vera&John to win you over. Its massive gaming library, featuring so many different developers and multiple filtering options, provides everything an online casino fan is looking for and possibly more than they’d expect to find.

The Team Behind Vera&John Casino

Vera&John Casino is owned and operated by Dumarca Gaming Limited, a member of the Jackpotjoy Group founded in 2011. The Group additionally includes Jackpotjoy Operations Ltd which runs brands such as Jackpotjoy UK, Starspins and Canal Bingo, and Jet Management Group Limited, owner of Costa Bingo, Sing Bingo, City Bingo and 20+ other online gaming brands.

Interesting Facts About Jackpotjoy Group

Jackpotjoy Group is a young and dynamic company that regularly supports good causes. Only within the last few months, it has supported Pink October Malta by means of a Cycle Challenge, its employees have joined forces with 15 million people in the World Clean Up Day, and they participated in The President’s Solidarity Fun Run organised in aid of The Malta Community Chest Fund Foundation. Check out its Facebook page and you’ll quickly realise this is an awesome group of people truly functioning as a team. With so many team-building events and outings, one could question it they have time to do any work, but multiple industry awards prove that Jackpotjoy employees manage to produce envious achievements and have fun at the same time. Their latest reward is Best Mobile Bingo Product title claimed by the Group’s Bingo-led brand at 2018 EGR Operator Awards.

More Information About Vera&John Casino
Company Security Player Protection Support
Name Encryption Deposit Limits Phone
Vera&John Casino 256-bit SSL Adjustable +442036080424
Head Office Licence Activity Limitations Email
Emporium, Level 4, St Louis Street, Msida MSD 1421 Malta UKGC Licence Number 039408, MGA License Number MGA.B2C/169/2009, Danish Gaming Authority Licence Number 15-3289564 Available [email protected]
Parent Company IT-Security Self Exclusion Contact Form
Dumarca Gaming Ltd Thawte Security Available Available
CEO RTP Analysis Protection of Minors Live Chat
Simon Wykes eCOGRA Guaranteed 09:00 – 00:00 CET
Employees Anti Money Laundering Problem Gambling Organisations
350+ ID proof, proof of address and proof ownership/ authorisation to use a certain payment method Gamcare, GamblingTherapy

Multiple Ways to Ask for Assistance

The operator offers all three popular contact options – live chat, email and phone. The help icon sticks to the right side of the screen, waiting for the player to click so it can reveal specific contact details and allow them to launch live chat or fill in the contact form. There will be someone to answer your chat request every day of the week between 9am and midnight CET, and if you prefer to give the support team a call, you’ll be able to do it Monday to Sunday between 8am and midnight. The operator claims the average response time for email is between 60 and 180 minutes but will normally reply within half an hour at most. If you’re in need of assistance outside of the above-mentioned working hours, try the FAQ list. It supplies plenty of information related to the player’s account and payments; there is a section addressing bonuses and promotions in great details, as well as a number of technical questions.

Reputable Organisations Vouching for Safety and Fair Play

Any operator that wishes to serve UK players (in a legitimate way) has to acquire a UKGC licence, and Vera&John has done just that. On top, the casino has obtained an MGA licence to be able to cater to residents of other countries, plus one issued by the Danish Gaming Authority. All of these organisations are considered to be highly reliable in terms of protecting the players’ interests through standards and procedures their licensees have to adhere to. Potential complaints should first be raised with the casino’s Customer Services team.

We all know gaming can be addictive and one can easily lose perspective of time and money. To make sure you stay in control, Vera&John offers a number of tools and useful links. To start with, you can take a free online self-assessment test to evaluate your gambling habits. If there is any indication of a potential problem, consider setting personal session and/or loss limits, or use self-exclusion tool which will restrict the login during a set time period. The website also supplies links to organisations helping people with a gambling addiction, namely GamCare,Gambling Therapy, Gamblers Anonymous, Gordon Moody Association and BeGambleAware. If it’s your kids you’re worried about, check out parental control software solutions such as NetNanny.

Bonus Points for Special Achievements

In May 2013, Vera&John Casino launched a unique Guaranteed Winnings campaign has since been promising to pay a minimum of £5,000 to at least one person each day and £50,000 to at least one player each month. If a day goes by without anyone landing that fantastic win, the operator will pay the difference of the highest single win of that day. The same applies to the monthly Guaranteed Win: Vera&John tops up the highest casino win of the month to €50,000 in cash. Promotions of different kinds are organised on a regular basis, great prizes can be won in tournaments every day of the week, and players are able to pick their own bonuses from VJ’s shop, paying them with coins accumulated by a number of different activities – logging in, making deposits, rating games and wagering.

  • Awards.0/3
  • Promotions.3/3
  • Special Games.0/2
  • Loyalty Scheme.1/1
  • Extras.1/1
  • Bonus Points.5

I didn’t manage to find any mention of industry awards and can’t believe Vera&John Casino hasn’t so far won any, but seeing the quality of their offering across the board, I’m sure they’re bound to come sooner or later. At the same time, I wish I could offer more points for the diverse promotional portfolio and loyalty program which rewards more than just wagers. Same goes for the Guaranteed Winnings mechanism which I’ve not seen anywhere else. Check Vera&John specials against the best casino bonuses for UK players and see how they compare.

Conclusion: Customer-Focused Site with a Massive Offering

Vera&John Casino wins on multiple fronts, with the two most impressive elements being the size and quality of its gaming portfolio and user-friendliness of the website. I’ll take a well-structured site over visually amazing one any day of the week, especially when it comes with so many useful filtering options. You’ll love the choice of developers and assortment of 1,200+ slots, as well as a live casino which is home to more than 100 tables. There is a good number of special deals to choose from, including the loyalty program allowing players to earn points even for logging in. Decent choice of payment options comes combined with friendly transaction limits and eWallet withdrawals are executed within a single day. All of the above is available within a fully safe environment safeguarded by three reputable licensing organisations.

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Vera&John Casino Pros and Cons
  • Major Strengths
  • Over 1,400 casino games
  • Live Casino with 100+ tables
  • Fast withdrawals
  • Major Weaknesses
  • Limited customer support working hours
  • Minor Strengths
  • Loyalty points
  • UKGC and MGA licenses
  • Minor Weaknesses
  • 2.25% fee for card deposits
  • £5 fee for withdrawals below £50
Full T&Cs apply. First time depositors residing within the UK only. 100 Bonus Spins on Book of Dead for min deposit £10. Bonus Spins bet size £0.10/spin. Bonus Spins available 48 hrs after being claimed. Winnings paid in cash. Full T&Cs apply.

Even though I love what Vera&John has to offer, there are a few things they could improve to score higher marks. The first is availability of direct assistance; if a casino allows players from pretty much anywhere to access games 24/7, it should make sure there is someone to help them out no matter what time of day or night they choose to play. The other area of improvement concerns payments, more specifically transaction fees. Credit/debit cards are still highly popular payment option and the attached 2.25% deposit will hardly be appreciated. Same goes for a £5 charge incurred with withdrawals of less than £50. In addition, the relatively modest welcome offer, while surely not a deal-breaker, could still use a boost.

FAQ

I may not be able to tell you if Vera and John actually exist, but this Vera&John casino review has hopefully answered any other question you might have had. If that’s not the case, please send an email to [email protected] and I’ll do my best to supply the missing information. Below you can see what other readers have asked so far.

How are loyalty points redeemed?

Accumulated loyalty coins can be spent in Vera&John’s shop on goodies such as free spins, super spins, spin credits and more. Advancing up the loyalty ladder unlocks further options and your coins remain in your account as long as you keep visiting Vera&John on a regular basis.